Payment is due at time of purchase. Convenient payment options are Google Checkout, PayPal, Check, or Money Order.
Normal processing time for store items is 2 business days from time of payment to time of shipping. On checks and money orders we will wait 5 days for the payment to clear the bank, before shipping.
If you have questions about combined shipping, click the contact link and email us.
DVDs, Videos, and Software:
Due to the nature of these items, DVDs, Videos, and Software are subject to our strictest return policy: Please examine these items for defects within the first day, and contact us immediately with any concerns. No returns of DVDs, Videos, or Software will be granted after 2 business days.
Items not specified above which are incomplete or defective may qualify for a replacement or refund. Customer must contact us by e-mail within 5 business days with a full description of the situation, and we will work out a prompt solution.
When it comes to exchanges and refunds, we are reasonable, and want you to be satisfied with your purchase!